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Realities of the Working World

ST Nov 7, 2007
Labour chief calls job-hopping, poaching short-sighted
By Marcel Lee Pereira

NO SOONER had Mr Kalaichellvan Krishna been crowned the service 'superstar' of the restaurant sector than new job offers began trickling in.

Minutes after the 26-year-old, who works for the Jack's Place steakhouse chain, was given the SuperStar Award at the Excellent Service Award (Exsa) ceremony held at the Raffles City Convention Centre yesterday, the poachers pounced.

They offered him jobs at other restaurants and hotels, but he turned them down politely.

His reason? His first loyalty is to his customers.

'They know me. Without them, I couldn't have won this award,' said Mr Kalaichellvan, an assistant manager at the chain's West Coast Recreation Centre outlet.

This business of loyalty and poaching of staff is something that concerns many employers these days.

The red-hot job market - figures announced last week put the jobless rate at 1.7 per cent, a 10-year low - is causing a scramble for talent and pushing up wages, and some companies are finding it hard to hold on to workers like Mr Kalaichellvan.

The problem is serious enough that Minister Lim Swee Say, from the Prime Minister's Office, who gave out awards to 10 winners in different sectors yesterday, touched on it during his speech at the ceremony.

Warning that the labour market is set to get tighter as major events such as the Formula One race come to Singapore, the labour chief urged service staff not to job-hop, and told employers to refrain from poaching.

'For workers to job-hop for a few dollars more during good times is a very short-sighted move, because the journey towards excellence is a long one,' he said

……… Turning to employers, he said: 'Every time we give out the awards, when the superstars appear in the newspapers, many employers will want to take a short cut and go after the winners, ask them what is their pay now, offer another 20 per cent.

'I think it's a very short-sighted move on the part of employers, and I hope that the Exsa superstars today, no matter how hard your competitors try to poach you, say no to them,' he added, to applause.
Isn’t this ironic? Minister Lim Swee Say tells you that it is very short-sighted to change jobs for the sake of earning more money. But for years and years, the PAP has been saying that if we don’t pay our ministers the world’s highest ministerial salaries (and give them further increases after that), then they’re all going to run away to join the oh-so-lucrative private sector.

If PAP ministers can’t be expected to serve out of a sense of loyalty to the nation, why would we expect people like Mr Kalaichellvan to serve out of a sense of loyalty to a steak restaurant.

But what do I know. Maybe loyalty to restaurants gets you further than loyalty to the nation these days. See how the Singapore Armed Forces discarded this old soldier (and he isn’t even that old):

ST Nov 6, 2007
Warrant officer asked to retire 5 years earlier

I WAS a regular serviceman in the Singapore Armed Forces (SAF). I served a total of 32 years, comprising full-time national service, reservist and regular service, from 1974-2006.

I was one of more than 200 regular servicemen and women in the Army who were notified in May last year that we would be given Special Early Transition. Some of the reasons cited included difficulty in offering us 'suitable jobs' in the long run, restructuring and possible 'stagnation'. We were given only six months to transit.

Having attained the rank of a warrant officer in 2001, it meant that I was able to serve till the compulsory retirement age (CRA) of 55. I transitted last November after just turning 50, five years short of the CRA.

The Control of Personnel Centre announced that we were not under-performers. I was still PES 'B' and I received my performance bonuses annually without fail. I had also met all other requirements, i.e., Individual Physical Proficiency Tests, Annual Trainfire Programme, Body Mass Index, and Annual Proficiency Knowledge Test.

I also did not have any discipline or medical problems. The latter meant that I was still combat fit and still deployable. There are some who have not conformed to one or more of these requirements and yet are still serving in the organisation.

Till today, I am still somewhat in a state of depression at how the organisation had overlooked all my years of loyal and dedicated service.

The SAF Management Philosophy states:

'The SAF is concerned with the well-being of its people and their families, the SAF values its people, looks after them and their families so that they can give wholehearted attention to their assigned duties.'

The Defence Minister himself said last year:

'Every soldier is precious to us. Every national serviceman, every operationally ready national serviceman, every regular who serves with us is a precious and valuable person.'

The organisation failed to honour its word to allow me and many others to serve till the CRA of 55. I have a wife and two young children still attending school.

Second Warrant Officer (Retired)
Henry Minjoot
“Special Early Transition”, ha. Sounds more like “Extended Notice Period” to me.

Dear Henry, I am sorry for you. There is an important lesson to learn here, and this is it – Singapore doesn’t really care about you. You have to care about you. And your family.

Next time – if there’s a next time – keep your eyes wide open for a good job opportunity. And as soon as it comes along, hop. Make it an IPPT gold-star award-winning Standing Broad Jump.

Regardless of what Lim Swee Say has got to say.

Gadis Bispak Imut

Thought for the Day

Just came across an Albert Einstein quote in a book yesterday. Thought I'd share:
    "Everybody is a genius. But, if you judge a fish by its ability to climb a tree, it will spend its whole life believing that it is stupid."
I post this, because it makes a neat point about the preceding post (see below).

So remember folks, you're not stupid just because you weren't good at what Singapore judges you by. That applies to your Chinese Language grade too.

Gadis Bispak Imut

Psychometrics at Work

How interesting.
Business Times - 05 Mar 2007
Psychometrics picking up steam among firms
Some use the tests to ensure candidates fit their corporate culture

By OH BOON PING

FEW local organisations now use psychometric tests to recruit staff - but that could change.

'I believe it will slowly pick up among smaller firms,' says GMP Group chief executive Annie Yap. 'Plus, firms are trying to cut down on the number of wrong hires, which can be quite costly. A psychometric test can help reduce that.'

Similarly, Alex Lee, general manager of SHL Group, which administers psychometric tests, says Singapore companies that have expanded overseas have grown more aware of psychometric techniques.

The tests are said to measure a candidate's suitability for a job by assessing their personality traits and other qualities. Some companies use the tests to ensure candidates fit their corporate culture and have the aptitude to succeed.

According to both consultants, the tests are generally used by bigger companies like multinationals, which adopt a scientific approach to recruitment.

'These big corporations often look for certain personality traits and emotional quotient, besides educational qualifications and experience,' says Ms Yap.

GMP says the tests can pick up traits such as leadership qualities, which are crucial for strategic roles. The company has been using psychometrics tests for the past decade and found them a useful supplement to interviews and other screening. Other organisations known to have used psychometrics for recruitment include the civil service and big names like DHL International.
I previously took one of these psychometric tests. My then-employer did not use these tests to screen potential hires. Instead the tests were used to identify the strengths of all senior managers and all high-potential employees.

The test we took was the
Gallup Strengthsfinder. I really like the underlying philosophy of this system. Its whole idea is to focus on the person's strengths, and not his weaknesses.

Gallup's extensive research on highly successful people had led to the following conclusion. Highly successful people do not become highly successful by overcoming their natural weaknesses. Instead they become highly successful by developing their natural strengths.

For example, Beethoven was successful not because he was good in sports, but because he was great in music. Maradona was successful not because he was good in music, but because he was great in sports.

Going by Gallup's philosophy, what should we do if we had a young Beethoven and a young Maradona today? We should encourage the Beethoven to pursue music, and the Maradona to pursue sports. Sounds rather obvious, actually.

However, in Singapore, the problem is that we would penalise both Beethoven and Maradona, for being bad in Chinese. Next, we would send them into NS to be riflemen. After that, we would make them study life sciences, to support the government's latest economic drive.

Anyway, back to Gallup. For organisations, the correct strategy is firstly to identify the natural strengths of their key employees. Secondly, you encourage them to be aware of their strengths and develop them. Thirdly, you move them into positions, roles and projects where they have maximum opportunities to use their natural strengths.

I still remember my psychometric results. My top five
themes were Intellection, Achiever, Strategic, Ideation and Learner. In brief, I think deep; deliver results; strategise well; produce creative ideas; and absorb new concepts like a sponge. My psychologist remarked that these are ideal traits for a future CEO in a dynamic, innovation-driven industry. Heheh.

Every individual has different strengths. For example if your top five themes were Command, Discipline, Strategic, Responsibility and Competition, you would have the natural makings of a great military leader. (War would be the ultimate competitive situation).

Gadis Bispak Imut